Return and Refund Policy for CONNECTit App
Last Updated: 10-11-2024

1. General Policy

At CONNECTit, we strive to deliver the best experience for our users. This Return and Refund Policy outlines the terms and conditions for requesting refunds on subscriptions or purchases made through our app. By using the CONNECTit App and its services, you agree to this policy.

2. Subscription Refunds

Refunds for subscriptions purchased through the CONNECTit App are subject to the following terms:

  • Refund Eligibility: Refunds will only be provided in the following cases:
    • Technical issues that prevent access to key features of the app and cannot be resolved within 7 business days.
    • Duplicate subscriptions or billing errors caused by our payment gateway or app.
  • Non-Refundable Cases: Refunds will not be granted for:
    • Change of mind or personal dissatisfaction with the app after the subscription purchase.
    • Partial usage of the subscription period.
    • Violations of our Terms of Service.
  • Refund Period: Refund requests must be submitted within 14 days of the purchase date.

3. Process for Requesting Refunds

To request a refund:

  1. Contact Support: Send an email to system@connectitapp.com with the following details:
    • Your full name.
    • Email ID associated with your account.
    • Transaction ID or proof of payment.
    • A detailed explanation of the issue.
  2. Review and Resolution: Our team will review your request within 7 business days and notify you of the outcome via email.

4. Payment Method for Refunds

Refunds will be processed using the same payment method originally used for the transaction. The time taken to reflect the refund may vary depending on the payment gateway or financial institution.

5. One-Time Purchases

For one-time purchases made through CONNECTit, such as premium features or add-ons:

  • Refunds will only be granted for technical failures that prevent feature activation or functionality.
  • Requests must be submitted within 14 days of the purchase date.

6. Cancellation Policy

  • Subscription Cancellation: Users may cancel their subscriptions at any time through the app or their respective app store (Google Play or App Store).
  • Post-Cancellation Access: Access to premium features will remain active until the end of the current billing cycle. No refunds will be provided for unused periods within the billing cycle.

7. Dispute Resolution

If you believe your refund request has been unfairly denied, you may escalate the matter by contacting system@connectitapp.com. Our team will re-evaluate the request and provide a final resolution.

8. Changes to This Policy

We may update this Return and Refund Policy from time to time. Updates will be posted within the app and on our official website, and the “Last Updated” date will reflect the most recent changes.

9. Contact Us

If you have any questions or need assistance regarding refunds, please contact us at:

Technolite Business Solutions Pvt. Ltd.
Email: system@connectitapp.com
Phone: +91 9035247007